Complete Managed IT Solutions

Managed Services Solution

IT Challenges - are these issues impacting your business?

  • 1. Unpredictable, Costly Downtime
    • a. Staff and corporate productivity are impacted

  • 2. Managing IT Costs
    • a. Overages, surprises and unpredictable IT support costs
    • b. Frustration with inability to accurately budget for IT

  • 3. Paying for Downtime
    • a. IT service provider makes money when vital elements of your network have failed or need service and repair

  • 4. Management Effort

  • 5. Risk and Exposure
    • a. Security vulnerabilities
    • b. Data loss or theft
    • c. Compliance uncertainties

  • 6. Strategic Issues
    • a. Lack of accountability or ownership of problems
    • b. Lack of optimisation

We are able to provide effective system monitoring by placing various software and hardware sensors on your network which are connected to our helpdesk and alerting system, and are typically configured to monitor various data points on a network and perform “24/7 round-the-clock” monitoring as well as specific “daily safety checks” each morning.

24/7 “Round-the-Clock Monitoring” Sensors - are typically configured to monitor network and operating system services, system performance, disk space, critical events, ping checks, SNMP checks, TCP service checks, website checks, event log checks, file size checks and bandwidth monitoring.

Typically, our management, monitoring, maintenance and support solutions are designed and aim to achieve the following technical milestones:

  • • Proactive Resolution to Problems
  • • Core network devices and servers being monitored
  • • Crucial backup alerts being reported to the Optimised helpdesk
  • • Backups being verified, consolidated, rotated and replicated as required.
  • • Antivirus implemented and being patched across the network
  • • Exchange and Microsoft Operating systems being monitored and maintained
  • • PCs & Virtual infrastructure being monitored and maintained
  • • PCs & Virtual infrastructure being monitored and maintained

Our Managed IT Services Solution:
  • • Customized solution to best support your business needs
  • • Initial project to stabilize and baseline IT resources
  • • 24x7 performance monitoring of your key devices, applications and IT resources
  • • Remote and onsite maintenance services
  • • Highest call priority over standard customers
  • • Comprehensive reporting, analysis and consultation
  • • Greater transparency into IT performance, trends and planning

At the core of our management, monitoring, maintenance and support operations is our helpdesk, NOC (Network Operations Centre) and datacentre which are equipped with technologies which allow us to effectively manage your network and infrastructure.

Reliable Networks Are Our Business